Q. I have a question about the condition of the product

A. If you have any questions regarding the condition of the item, please feel free to contact us.

Supported Contents:

• Checking product status and enquiries
• Confirm with producers as necessary
• Proposal of appropriate response methods

Q. I haven't received an order confirmation email.

A. Please check your spam folder to make sure the email hasn't gone there.
We will check your email and order and respond as quickly as possible. If you do not receive an email within one business day, please check your "spam" folder again.
Please be especially careful if you use a free email address, as emails from our store are often mistakenly ending up in your spam folder.
If you have any questions, please feel free to contact us.

Q. Can I cancel or change my reservation?

A. Please contact us as soon as possible, as cancellations may or may not be possible depending on the product. However, cancellations cannot be made after the product has been shipped.

Whether or not you can cancel and how to proceed will depend on the type of product and shipping status, so please feel free to contact us first. We will guide you through the appropriate procedure.

Q. When will it arrive? (If no delivery date is specified)

A. Normally, if your order is completed in the morning, it will be shipped on the same day.

Q. I received a damaged or incorrect product.

A. If you have any problems with the product, please contact us immediately.

Please let us know when you contact us:

• Order number
• Product name
• Problem Details
• Product photos if possible

We will respond promptly.

Q. Is it possible to ship overseas?

A. We are very sorry, but we are currently unable to ship overseas.

However, we are currently working on shipping overseas and will make an announcement once it is possible to ship overseas.

We will announce the start date for overseas shipping on our website and social media as soon as preparations are complete. Thank you for your patience.

Q. How can I contact you?

A. You can contact us in the following ways:

• Email: info@japan-foods.net
• Contact form: Click here
• LINE: Click here